Order-specific availability, destination, carrier, cost, tax, and timing can vary. Do not rely on an unconfirmed estimate for a deadline-sensitive, bulk, institutional, or international order.
Before placing an order
- Confirm the product, quantity, shipping address, and contact information.
- Review the shipping options and charges shown during hosted checkout.
- Use the inquiry route first for bulk, purchase-order, special, or complex international needs.
- Contact MERDI before checkout if delivery timing is critical.
Damaged, incorrect, or missing shipments
Email info@merdicrat.com promptly with the order identifier, purchaser email, delivery address, a description of the issue, and clear photographs when relevant. Keep the product and packaging while the request is reviewed.
Return requests
Contact MERDI before sending an item back. Eligibility, instructions, return destination, condition requirements, and any applicable costs must be confirmed for the specific order. Unapproved returns may not be identifiable or processable.
International and institutional orders
Customs, duties, taxes, local delivery, purchasing documents, and destination restrictions may require additional review. Use the international or institutional inquiry pathway before purchase when those requirements apply.
Frequently asked questions
Where can I see shipping costs?
For eligible standard orders, the hosted checkout displays the available shipping information for the destination. Complex orders should be confirmed through an inquiry.
Can I return a book without contacting MERDI?
Contact MERDI first so eligibility, address, condition, and instructions can be confirmed for the specific order.